Raising Queries or Concerns with us
Radleys Solicitors is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received, or about the bill, please contact Mr Teerun Ramlochun on 02036171999 (Option 1) or by post to our office address.
Please note that it is advisable to forward your complaint to us in writing so that all points can be covered.
We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons. In the unfortunate event that you are not satisfied with the response received at the conclusion of this firm’s complaint process, you have a right to complain to the Legal Ombudsman.
Referral to the Legal Ombudsman
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first.
The Legal Ombudman expect complaints to be brought to them within one year of the date of the act or omission about which you are concerned, or one year from when you reasonably should have known about a complaint.
The Legal Ombudsman will usually only agree to investigate where they have been contacted within six months of our final response to the complaint.
The Legal Ombudsman’s contact details are as follows:
Address: Legal Ombudsman PO Box 6806, Wolverhampton WV1 9WJ
Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk
Referral to the Solicitors Regulation Authority
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. For example, this could be for things like not adhering to the SRA Rules and Regulations including dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
The Solicitors Regulation Authority contact details are as follows:
Address: Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham B1 1RN
Telephone: 0370 606 2555
Website: https://www.sra.org.uk/
You can also raise your concerns with the Solicitors Regulation Authority at www.sra.org.uk/consumers/problems/report-solicitor.page